How to resolve PAN card Hold Problem

As we know having a PAN card is essential for every Indian citizen, as it serves as a unique identification number for various financial transactions and official purposes. A PAN card hold can occur due to various reasons, such as discrepancies in personal information, incomplete or incorrect application forms, or mismatched documents. Resolving a PAN card hold requires prompt action to avoid any financial or administrative complications. Here’s a step-by-step guide to effectively address a PAN card hold:

First of all, you need to find out the reason why your PAN card is on hold. You can do this by checking the PAN card status on the Income Tax e-filing website. If your PAN is inoperative, you will see a message saying “Your PAN is inoperative. Kindly contact the Income Tax Department”. You can also visit the Digital India Portal official website.

One of the most common problems faced by PAN card holders is the loss or misplacement of cards. If you have lost your PAN card, it is important to take immediate action to prevent any misuse. The first step is to file a complaint with the local police station and obtain the FIR (First Information Report) copy.

Once you have the FIR copy, you can apply for a duplicate PAN card online through the official website of the Income Tax Department. Fill in the necessary details, attach the required documents, and apply. You will receive an acknowledgment number, which can be used to track the status of your application. After verification, you will receive your duplicate PAN card at your registered address.

If your PAN card is on hold because of a duplicate application, you need to surrender the additional PAN card(s) that you have received. You can do this by filling out the surrender form on the Digital India Portal official website and submitting the acknowledgment number and copy of the PAN card(s) that you want to cancel. You will receive a confirmation letter within 7-10 days.

Sometimes, you may face issues related to the non-receipt of your PAN card after applying. In such cases, it is advisable to track the status of your application online using the acknowledgment number provided during the application process. If there is a delay or any other issue, you can contact the helpline number provided on the Digital India Portal official website for further assistance. We will guide you on the necessary steps to resolve the problem and ensure the delivery of your PAN card.

In some cases, your PAN card has been deactivated or declared invalid by the Income Tax Department. This can happen if you have not filed your income tax returns for a consecutive period of three years or if the card has been obtained through fraudulent means. To resolve this issue, it is important to file the pending income tax returns, pay any outstanding dues, and submit the necessary documents to prove your genuine case. Once the Income Tax Department verifies the information provided, they will reactivate your PAN card.

The process of resolving a PAN card hold may take some time, depending on the complexity of the issue and the workload. Maintain patience and continue to follow up on the status of your application. By following these steps, you can effectively resolve a PAN card hold and ensure that your PAN card is active and usable for financial transactions and other administrative purposes.


As we all know, addressing PAN card-related issues can be streamlined and expedited through the effective utilization of digital platforms, aligning with the overarching vision of a digitally empowered nation under the Digital India initiative. Leveraging the Digital India Portal and the Digital Seva Portal provides a strategic avenue for individuals encountering problems with their PAN cards. These platforms not only offer a user-friendly interface but also facilitate efficient communication and resolution processes.

By encouraging citizens to embrace the convenience of Digital India Portal services, we contribute to the broader goal of transforming India into a digitally inclusive society, where services are not only accessible but also responsive to the evolving needs of its citizens. Embracing the power of technology through these portals not only resolves immediate concerns but also lays the foundation for a more connected and efficient governance system in the digital age.

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